Colden Packable Down Jacket

Yes. We offer tracked shipping to over 200 countries.

Standard shipping is $8.00 and is free on orders of $110 or more. Express shipping is $15.00. The final amount in your currency is shown at checkout before you pay.

Processing time: up to 3 business days.
Delivery: approx. 7–15 business days after dispatch, depending on the destination. Customs processing can add more time, and delivery times are estimates.

Returns and exchanges are handled under our Refund & Return Policy, linked in the footer. Customers in the EU also have a statutory 14-day right of withdrawal from delivery.

For deliveries outside the European Union, additional customs duties and import fees may apply depending on the destination country. These costs are levied by the local authorities and are the responsibility of the recipient. Please check with your local customs office for the exact regulations.

Items must be unworn, unused and in perfect condition, with all tags attached and in their original packaging. The return window, costs and exceptions are described in our Refund & Return Policy, and customers in the EU have a statutory 14-day right of withdrawal from delivery.

Simply send us an email to contact@norwood.boutique with the following information: Order number, Full name, Item(s) you wish to return, Brief description of the reason (optional, but helps us improve). After reviewing your request, we will send you the return address and further instructions. Unannounced returns cannot be accepted.

Once your return has been received and inspected, we will inform you by email. If the refund is approved, it will be credited to your original payment method within approximately 10 business days. Please note that depending on your bank or payment provider, it may take slightly longer for the funds to appear in your account.

Depending on the region, the available payment methods may vary. We typically offer, among others: Credit and debit cards (e.g., Visa, Mastercard), digital wallets (e.g., Shop Pay, Apple Pay, Google Pay – where available), and other local payment methods that will be displayed at checkout. All available options will be shown to you during the payment process.

We process orders very quickly. If you wish to make a change or cancellation, please contact us immediately at contact@norwood.boutique with your order number. If the order has already been shipped, a subsequent change is no longer possible – however, you can arrange a return after receiving your order in accordance with our policy.

Email us at contact@norwood.boutique. We reply within 24–48 business hours, Monday to Friday.